Your satisfaction is our goal.
For your safety, Shifa Store does not allow returns or exchanges of beauty and personal care products, even in their original condition,
except for products that arrive damaged.
Q: Are there return fees? If a product is returned undamaged and in its original condition, Shifa Store will cover the return fees.
However, if a damaged product is returned, Shifa Store will cover all return fees, provided the customer photographs the product and sends the image via WhatsApp to Customer Service.
Q: How can I exchange/return a damaged product?
A: Our customer service team will be happy to assist you. You can submit a ticket with your order, contact customer service at Shifa Store, or call us at 8001222626. The exchanged/returned product must be in its original condition and packaging, unused, unopened, and with all packaging unaltered.
Q: What is the allowed return/exchange period for a damaged product? A: You can exchange/return a damaged product within 7 days of purchase.
Q: How long does the exchange/return process for a damaged product take?
A: At Shifa Store, we strive to satisfy you. The exchange/return process may take up to 10 business days.
Q: In the return process, how can I get a refund?
A: The refund will be processed after we receive the damaged product and verify its condition. The amount will then be transferred to your account immediately.
Q: In the exchange process, what steps are involved?
A: 1- Photograph the product and send the image to technical support.
2- In the case of an exchange, the customer will be compensated directly if the damage was caused by us or the shipping company.
Phone Number: 0508955542
We at Shifa Store... strive for your satisfaction.